Does The Kase guarantee its product?

Of course! We're 100% committed to making you happy. Each Kase is hand checked by a member of Team KASE before it goes out the door to ensure you get the best! While we make every effort to ensure your kase arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.

Should you wish to return your item(s), please kindly email us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable).

To request further instructions on how to return your order, please email us at hello@thekase.meReturns without prior communication with us will not be accepted.

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

Refunds will be done only through the Original Mode of Payment.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team.

Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

All purchases of items from the "Sale Collection" are final and no refund/return would be granted under any circumstances. Unauthorised returns will be discarded.

Still not getting your answers? Email us anytime at hello@ You can even contact us on TwitterInstagram or on Facebook.